Xgbet Privacy Policy – Your Data, Our Responsibility

From the moment you open an account to every transaction you make, xgbet only collects the information strictly necessary to provide you with our services. Collecting excessive or unnecessary data goes against our policy.

We never collect your full payment PIN, password, or OTP. No xgbet staff member will ever ask you for this information.

Xgbet uses your data only for specific, legitimate purposes. We will never do anything with your information that we have not informed you about or that you have not consented to.

• To create, manage, and authenticate your account.
• To process deposits, withdrawals, and other financial transactions.
• To complete age verification and the KYC (Know Your Customer) process.
• To ensure account security and prevent fraud.
• To provide customer support and resolve complaints.
• To send you promotional offers and bonus updates with your consent.
• To promote responsible betting and monitor excessive wagering.
• To meet legal and regulatory obligations.

You can opt out of marketing communications at any time — either through your account settings or by contacting our support team directly.

Xgbet never sells or rents your personal data to third parties. However, limited information may be shared with trusted partners solely to deliver our services.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
• Identity Verification Provider: Information may be shared with trusted verification providers for KYC purposes.
• Legal Authority: Disclosure of information is legally required when ordered by a court or directed by a government authority.
• Fraud Prevention: Limited data may be shared with security partners to help prevent suspicious activity.

When you visit the xgbet website, we use cookies — small text files stored in your browser that help us improve your experience.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Monitors site speed and performance. Collects anonymous data only.
• Functionality Cookies: Remembers language preferences and layout settings. Optional.
• Marketing Cookies: Used to show relevant ads. Completely optional and fully under your control.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

Xgbet only retains your data for as long as necessary. Even after an account is closed, certain data may be kept for a specified period to meet legal requirements.

• Data for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for up to 7 years as required by law.
• Personal data is deleted within 30 days of an account closure request.
• Log files and technical data are retained for a maximum of 12 months.
• Relevant data is retained until a dispute has been fully resolved.

As an xgbet user, you have full rights over your own data. We respect those rights and respond promptly to any request.

Xgbet uses industry-leading technology to keep your data safe. Our security systems are continuously updated and improved to ensure your information remains protected at all times.

• TLS/SSL Encryption: All communications on our website and app are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Additional verification steps apply for account logins and large transactions.
• Firewall & DDoS Protection: Servers are protected against external cyber attacks.
• Regular Security Audits: An independent team of experts conducts regular system audits.
• Restricted Access Control: Only authorized personnel have access to specific data.
• Data Backup: Data is backed up regularly to prevent loss in the event of an unexpected incident.

In the event of a security breach, we will notify affected users within 72 hours and work to resolve the issue promptly.

Xgbet strictly refuses to provide services to anyone under the age of 18. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• In cases of doubt, a national ID card or birth certificate may be requested.
• If an underage account is detected, it is immediately closed and all associated data is deleted.
• If a parent or guardian reports a concern about their child's account, we take swift action.

Xgbet may update this Privacy Policy from time to time. Changes may be made due to legal updates, the introduction of new services, or security improvements.

• You will receive a notification at your registered email address for any important changes.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you object to any policy changes, you will have the option to close your account.

The most current version of our Privacy Policy is always available on this page. Printed or saved copies of older versions may not be up to date.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to address all your concerns.